Support

How can we help?

Most questions are answered below. If yours isn’t, the form at the bottom reaches us directly, and we read every one.

Frequently asked

When you open a ToS or Privacy Policy page, the extension extracts the visible text and sends it to our backend along with the URL. An LLM analyzes the document and returns severity flags. Only the page text and URL leave your browser - no identity, history, or other content.

No. There is no account, no login, no fingerprint. Analysis results are cached server-side per URL for 7 days, but the cache holds the analysis output only - never user identifiers.

A ToS page can live on any domain. Tosly needs the host_permissions wildcard to read text on whatever site you visit. The extension only acts on pages it identifies as ToS or Privacy Policy documents.

No. Tosly provides useful signal for personal decisions. For important contracts, consult a qualified attorney.

Yes - that is the most useful feedback we get. Use the form below or open a GitHub issue with the URL and a short description.

Click the Tosly icon in your browser toolbar and toggle "auto-scan" off. The setting persists across sessions.

On GitHub at preston176/tosly-chrome-extension. Read the prompt in backend/llm/ if you want to see exactly how the analysis is structured.

Still need help?

Tell us the page and the clause. Wrong flags and missed clauses are the most useful feedback we get.

Support form is being configured.

In the meantime, please open a GitHub issue.

Prefer GitHub? Open an issue for technical bug reports.